Dinushka Shonal
Hospitality Information Technology Manager - NOC Level 3 Engineer
View the Project on GitHub dinushkashonal/System-Network-Engineer
IT Manager Syst, Eng| Hospitality Information Technology
Dinushka Shonal Geekiyanage Portfolio
Profile
Accomplished Hospitality IT Manager with over 5 + years of experience aligning technology strategy with operational excellence in the hospitality sector. Expertise in designing and maintaining secure, high-availability network infrastructures, cloud platforms (Azure, AWS), and enterprise systems. Proven success in deploying scalable IT solutions that enhance guest experiences, optimize revenue systems, and ensure operational resilience. Proficient in hospitality-specific platforms including PMS, CRM, ERP, and POS, with strong skills in SQL database management, data integrity, and disaster recovery planning. Adept at leading cross-functional initiatives that strengthen cybersecurity, reduce downtime, and support seamless business continuity in fast-paced hospitality environments.
Acadamic
BSc Hons in Network & Cybersecurity
DISE - Diploma in Software Engineering
Cisco Certified Network Associate
Cisco Certified Network Professional
Certified Ethical Hacker (CEH) Specialization
Professional
Microsoft Azure Administrator
Red Hat Certified System Administrator (RHCSA)
Certified Information Security Manager (CISM)
AWS Network Monitoring and Troubleshooting
Microsoft Power Business Intelligence (BI) Tool
Work Experience
Information Technology Manager - Present
Aman Sarl Group | Amanwella Hotel
Information Technology Manager
Araliya Hotels Nuwaraeliya
Information Technology Executive
Araliya Green City Hotel
IT Administrator
Araliya Green Hills Hotel
System Administrator - Entrepreneur
D-Tech Computers Bibile
Network Administrator
BDC Bank Bibile
Projects
1. Hospitality Cloud Backup & Disaster Recovery
Built a Nextcloud-based private cloud for 200+ TB of PMS/POS data with AES-256 encryption. Reduced RTO to <2 hours using incremental backups (rsync + cron)
2. Cloud Backup System using Nextcloud with open-source servers
3. Multi-Property Network Architecture
4. Asset Management System for the Hospitality Sector
5. HR File Management system with ID Card Printing Software called (HRFMS)
Key Skills
Hospitality Systems :
(Cloud- ERP, PMS, Symphony, POS, HR Systems, Payroll, Retail POS)
Hospitality IT Management:
-Specialize in implementing and managing technology solutions tailored to the hospitality industry, including property management systems (PMS), point-of-sale (POS) systems, and guest experience platforms.
System Administration:
-Extensive experience in managing server environments, network infrastructure, and security protocols. Proficient in troubleshooting and maintaining Windows, Linux, and cloud-based systems.
Project Management:
-Skilled in leading IT projects from inception to completion, including system upgrades, integrations, and migrations. Proven ability to manage budgets, timelines, and stakeholder expectations.
Technical Support:
-Strong track record of delivering high-quality technical support and training to staff, ensuring seamless day-to-day operations and minimizing downtime.
Cybersecurity:
-Expertise in implementing and maintaining security measures to protect sensitive data and ensure compliance with industry standards and regulations.
Vendor Management:
-Experience in negotiating with and managing relationships with technology vendors and service providers to optimize product performance and cost-efficiency.
Innovation:
-Focused on leveraging emerging technologies to enhance guest experiences and operational efficiency, including smart room technology and data analytics.
Network Protocols:
-In-depth understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and other networking protocols.
Routing and Switching:
-Proficiency in configuring and troubleshooting routers, switches, firewalls, and load balancers.